What happens when plans change
Your money waits with us until the lesson has happened.
Before the lesson
Cancel up to 24 hours ahead and nothing is lost.
You cancel 24 hours or more before
Full refund, to Luggati credit or your card, as you chose at checkout.
You cancel later, or miss it
The teacher keeps the payment, or refunds you.
On the day
A teacher who doesn’t show isn’t paid.
The teacher cancels
Full refund to your card.
The teacher doesn’t come
Full refund to your card.
Refunds, bundles and the Pass
Lessons you paid for never expire.
Refunds
You choose credit or card at checkout. When the teacher or Luggati cancels, it always goes to your card.
Bundles
Unused lessons stay yours. A cancelled bundle lesson goes back into the bundle.
The Pass
Seven days free, a reminder on day 5, then monthly or yearly. Cancel on My page with one click. You keep what you paid for until the period ends.
Who runs Luggati, and privacy
See who runs Luggati, privacy notice and terms. All three are drafts.